Hathway Broadband - FAQ and Answers
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BROADBAND FAQS
HATHWAY BROADBAND NEW USERS FAQ
Does Hathway provide a router with a new broadband connection?

Every Hathway broadband connection comes with a Free Wi-Fi Router to use. There are no additional monthly rentals & installation charges for Wi-Fi router, it comes with Hathway’s best broadband plans.

Is 50 Mbps Internet Connection good for home?

The best internet connection speed is determined by your internet usage. A plan that offers speed up to 50 Mbps is great for a household that requires streaming videos, entertainment, and games. For regular home usage, such as sending emails, uploading, and downloading large files, watching shows online etc, 50Mbps internet plan is sufficient to have a seamless experience.

Which Wi-Fi Plans is best for working from home?

When it comes to choosing the right Wi-Fi plan, Hathway gives you the best Wi-Fi connection for work from home. This allows you to have uninterrupted video conferences, meeting, upload and download files, and send emails without any connectivity issues.

Is router free with Hathway Broadband connection?

Hathway provides all its subscribers with either a Dual-Band router (powered with Band- steering technology) or WiFi router with its internet plans. Our fibre broadband coupled with our high-tech routers ensure you never have any internet issues again! These routers will depend on your plan selections and are free to use. They must be returned in good and working condition if you cancel your subscription to Hathway.

Does Hathway have monthly broadband plan?

Hathway broadband services can be availed for one month, two months, three months or six months as per user requirement. Hathway also provides monthly unlimited broadband options in certain locations. Click the link to find out more about Hathway plans and how to choose the best one for you.

How can I get a Wi-Fi connection at home?

Visti https://www.hathway.com/Home/NewConnection or call Hathway’s Contact centre numbers to subscribe to a Hathway Broadband plan of your choice.

How long does it take time for a new broadband connection installation?

Once an online payment is made, it can take 30 minutes to four hours for the account to get activated. The time depends on the bank or mode of payment. Payment done through cash or cheque can take 12 hours or 24 hours to get updated. To check the status of your payment, log-in to Hathway Self Care Portal on www.hathway.com and click on “Payments” tab on the Left Menu Bar.

Is Hathway Broadband available in my area?

Hathway Broadband offers high-speed broadband services in following cities : Aurangabad, Bangalore, Baroda, Chennai, Delhi and NCR, Hyderabad, Indore, Kolkata, Mumbai, Navi Mumbai, Pune, Pimpri Chinchwad, Surat, Thane, Visakhapatnam, Vadodara, and Vellore.

Do I have to pay an upfront fee if I want to register to Hathway broadband?

Yes if anyone wants to subscribe to hathway broadband they have to make advance payment.

How many connections can I get for a single household? Is there a limit?

Computers and other devices on a network must share a finite capacity of resources, and that's true for wired and wireless (​Wi-Fi) networks alike. Every device connected to your wireless network takes a bit more of the bandwidth. The router pulls indiscriminately to keep all devices working. On home networks, all devices normally share a single internet connection. The performance will start to degrade as more devices join the network and start using it simultaneously. Even just a handful of active devices streaming video or downloading files can quickly max out a shared internet link. A Wi-Fi router rated at 300 Mbps with 100 devices connected, for example, can only offer on average 3 Mbps to each of them (300/100=3).

What are the documents required to get a new Wi-Fi connection?

You can easily apply for a new broadband connection for home or business on this link. The following documents are required:

  • ID card (PAN, Adhaar, Ration Card)
  • Proof of residence (Voter’s card, Electricity Bill, Telephone Bill, Passport, driving license)
  • Passport size photographs

Can I shift my Hathway broadband service to another location?

Relocating Hathway broadband connection is very easy and hassle-free. Contact customer care on the number provided to you and make a shifting request. Share all your details and the new home address with our representative.

Attention hathway digital TV subscribers: For info on various packs / cable TV services being offered by Hathway, kindly refer to channel no 999 on Hathway cable network