Hathway Appellate Authority | Broadband Internet Service Provider

Appellate Authority
Appeal to Appellate Authority

If you are not satisfied with the response or resolution provided by our Customer Care, you can take your complaint further by filing an appeal with our Appellate Authority. Before doing so, please make sure that you have first registered your complaint with Customer Care and have received a complaint reference number.

You can submit your appeal during working hours, between 9:30 AM and 5:30 PM, from Monday to Friday (excluding public holidays). Appeals can be submitted in writing or through electronic means, and should include your complaint reference number, details of the issue, and the reason why you are not satisfied with the resolution provided.

Please note that the Appellate Authority will only consider appeals related to complaints that have already been handled by Customer Care. Direct complaints (without first contacting Customer Care) will not be accepted at this stage.

It is recommended that you file your appeal within 30 days of receiving the resolution from Customer Care. In some cases, a delay of up to 3 months may be accepted if there is a valid reason. Once your appeal is received, our Appellate Authority will review it and aim to provide a decision within 30 days

Find contact point in your city

Appellate Authority Address

Appellate Authority	Office Address	Telephone No.	E-mail address	Fax No.

अपील प्राधिकारी	कार्यालय का पता	दूरभाष क्रमांक	ई-मेल	फैक्स

अपील प्राधिकरण	कार्यालयाचा पत्ता	दूरभाष क्रमांक	ई-मेल	फैक्स

Status of Appeals

Service Area	Number of Appeals Received	Number of Appeals Resolved	Number of Appeals Pending

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Appeal to Appellate Authority

(See regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007)

Appeal under regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 to the appellate authority appointed by

If you are still not satisfied with the decision/response of Nodal Officer. You may appeal before the Appellate Authority during working hours 9.30 am to 6.30 pm, Monday to Friday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained

Appellant Details :

Appeal is filled for :

Complaint Details :

The docket number allotted by the Call Center at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging the complaint with the call center.

The unique complaint number communication by the Nodal officer under clause (c) of regulation 8, and date of lodging the complaint with the Nodal Officer.

Date of decision of the Nodal Officer and decision intimated by the Nodal Officer under clause (d) of regulation 8, if any.

Statement of Facts relating to grievance or appeal: (attach separate sheet signed by Appellant if required)

Grounds of Appeal: A full description of the matter, which is the cause of the grievance, including copies of any relevant and supporting documents, if any, and the relief claimed in Appeal (attach separate sheet signed by Appellant if required)

A statement to the effect that same subject matter or issue, for which an appeal has been filled under these regulations, is not covered in any proceeding before any court or tribunal or under the Consumer Protection Act, 1986 (68 of 1986) or any other law for the time being in force.

Details of any other relevant material or document.

Whether the Appellant requests to grant him exemption from appearing in person and decide the appeal on the basis of information, document or record filled by him.

Note:-

The Form of appeal, grounds of appeal and the form of verification appended shall be signed by the appellant.
he appellant shall submit in duplicate the appeal in this form.