Moving to a New Home? Here’s How to Shift Your Broadband Connection

Moving home involves plenty of planning, but your internet connection is one thing worth sorting out before moving day. If you already have a broadband connection, first check whether your provider serves your new address. If service is available, you may be able to relocate your existing connection instead of applying for a new WiFi Connection.

For Hathway Broadband users, a shifting or relocation request can be raised through the Hathway App or customer support. The request will depend on service availability and technical feasibility at the new address.

How to Shift Your Hathway Broadband Connection

If you are moving to a new home, follow these steps:

• Check availability at your new address: Broadband availability can differ even within the same city, locality or housing society. Confirm that Hathway Broadband is available at the exact address you are moving to.
• Raise a relocation request: Submit a connection shifting request through the Hathway App or contact Hathway customer support.
• Keep your account and address details ready: You may need to provide your existing connection details, new address and other information required to process the request.
• Confirm the installation requirements: Ask whether the new home is ready for connection or requires an engineer visit, cabling or other installation work.
• Plan the move in advance: Avoid waiting until moving day. Raising the request early gives you time to understand availability and installation requirements and reduces the chances of being without broadband after you move.

Should You Shift Your Existing Broadband or Get a New WiFi Connection?

Don't decide based only on whether your existing broadband connection can be transferred. A new home can have different broadband infrastructure, plan availability and connectivity requirements.

Before deciding, check:

• Whether your current internet provider serves the exact building or address
• What broadband or fibre connection is available
• Expected speed and plan options at the new location
• Whether installation or relocation charges apply
• Whether an engineer visit is required
• How soon the connection can be activated

If your existing internet service provider offers suitable service at the new address, shifting the connection may be the simpler option. If service is unavailable or the available plan no longer suits your household, compare the alternatives available at the new location.

What Broadband Speed Do You Need in Your New Home?

You don't necessarily need the fastest broadband plan available. Think about how many people and devices will use the internet at the same time and what they will be doing.

A smaller household mainly using the internet for browsing, social media and video calls may need less speed than a family simultaneously using multiple TVs, laptops, phones, gaming consoles and smart devices.

If you work from home, attend frequent video calls, stream in 4K or play online games, also consider connection stability and consistency rather than choosing a WiFi plan purely by its advertised Mbps.

A Quick Broadband Checklist Before Moving

Before finalising your broadband connection at the new home, ask yourself:

Is broadband available at my exact address?

Check the building or address rather than assuming that coverage across the locality means your home is serviceable.

Can I transfer my existing broadband plan?

Confirm this with your provider before cancelling or applying for another connection.

Will I need an engineer visit?

This depends on the broadband infrastructure already available at the property.

Is my current plan still right for me?

Review the number of users, connected devices and activities in your new home before deciding.

When should I request broadband relocation?

As soon as your new address and moving date are confirmed. Planning early can help minimise internet downtime during the move.

Moving home doesn't automatically mean starting again with a new broadband connection. Check availability first, understand the relocation requirements, and then decide whether shifting your existing connection or choosing another suitable option makes more sense for your new home.

FAQs

Is there a fee for relocating a broadband connection?

Relocation charges can vary depending on the provider, location and installation work required at the new address. Before raising a request, ask whether shifting, installation, cabling or equipment charges apply so you know the total cost upfront.

How do I relocate my Hathway broadband connection to a new address?

First, check whether Hathway Broadband is available at your new address. If the location is serviceable, raise a shifting request through the Hathway App or customer support and provide your existing account and new address details.

How long does it take to set up broadband in a new home?

The time can vary depending on service availability, existing infrastructure and whether an engineer visit or new cabling is required. Raise the request before moving and ask for an expected installation or activation timeline for your specific address.

What should I do if my broadband provider is not available at my new address?

Check which providers service the exact building or address, then compare their plans based on speed, reliability, installation requirements, contract terms and total cost. Avoid choosing solely on the lowest price or highest advertised speed.

Should I relocate my broadband or get a new WiFi connection when moving house?

If your current internet provider serves the new address and your existing plan still meets your needs, relocation may be simpler. Consider a new connection if coverage is unavailable or another available plan better suits your household's usage, budget or speed requirements.

Do I need to take my router with me when relocating broadband?

Don't leave or dispose of provider-supplied equipment without checking first. Ask your broadband provider whether the router, modem or other equipment needs to be taken to the new home, returned, or replaced during relocation.