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Who do I contact for getting a STB? |
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You
may get in touch with your Cable Network |
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The
local cable network is like your local retail
outlet for any other product |
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Hathway Help lines for service are also
available |
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In
case of refundable deposit, Hathway will issue
receipts and ensure refunds |
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Do I need STBs on all 3 TVs? |
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Yes
if you wish to view pay channels on all 3 TVsVs |
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STB is similar to mobile handsets – parallel
connections not possible |
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Will I need to install
new cables in my flat? |
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NO
new cabling is required |
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Installation takes a mere 5 – 10 minutes |
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Do I have a choice of
different STBs? |
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This option is currently unavailable |
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STBs with PVR will be available later |
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Will STB work if I shift locations? |
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Yes, if it is a Hathway network where digital services
are available |
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Transferable subscribers should opt for
refundable deposit scheme |
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How do I subscribe for
pay channels? |
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Contact your cable network |
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Select channels that you want |
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Pay
the cable network |
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Channels will get activated automatically within
48 hours |
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Can I unsubscribe
channels? |
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Yes
by giving advance notice by 25th of every month |
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Minimum period of subscription for any channel
is 4 months |
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Can I record programmes and watch another programme? |
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Only if it is a FTA channel |
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Who will bill me and who
will I have to pay? |
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Your local cable network will provide the
service, bill you and collect your subscriptions |
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Can I change my cable
network? |
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need for such a change may not be felt after
uniform rates come into effect |
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alternate delivery platforms like DTH/IPTV will ensure
that cable networks will remain competitive |
