Let us know the location you'd like to browse.
FAQS
Hathway Digital Cable TV services brings you digital quality pictures with stereophonic sound and many more advanced value added services like Electronic Programming Guide (EPG) that empowers your television to receive up to 1000 Digital TV channels.
IS DIGITAL CABLE AVAILABLE IN MY CITY?
Refer to the software/channels section. Hathway being a cable network, has limitations of reach in each city and availability of network’s reach as well.
WILL NEW CABLING BE REQUIRED IN MY HOUSE TO INSTALL A STB?
Digital cable will work on the same cable that is currently in your residence. The cable will now, not be connected directly to the TV but will get connected to the STB first. Audio Video cords will then be used to connect to your TV.
HOW MUCH WILL DIGITAL CABLE COST?
If you are in the mandated CAS areas of South Mumbai and South Delhi, monthly service charges vary depending on the type of package you order from us. Go to the Packages section for details about the many options. If you reside in any area other than the mandated CAS regions you will continue paying the same rate that you are paying currently to receive up to 150-160 services. Additional services may also be optionally available at an additional cost.
DO I NEED TO BUY OR RENT NEW EQUIPMENT TO RECEIVE DIGITAL CABLE?
You can rent a STB as per the standard terms laid down by TRAI in mandated areas and CAS. For all other areas different STBs are available @ very low and affordable rates from Hathway Office / LCO.
IF I HAVE ADDITIONAL TV.S WILL I NEED STB.S AT ALL LOCATIONS?
Yes, One STB can be connected to one TV set only.
WHAT IS THE ELECTRONIC PROGRAMMING GUIDE?
Electronic Program Guide, or EPG, will soon become one of your favorite features. With the touch of a button, you can find information about any program that's on today, tomorrow or even up to a week from now. The EPG features bright, clear graphics, easy-to-use menus and information at your fingertips. You can browse through the guide or other available programs without leaving the channel you're on. A Channel Banner displays a program synopsis, running time, channel number and also an option to reserve that programme that will come later. You can browse from the current channel banners to find out what's on other channels or at other times while still watching the same program. And, you can tune in to a new channel directly from the channel banner if you see something you'd rather watch! In addition, the simple on-screen guide clicks on and off at the touch of a button, giving you detailed information, such as plot summaries, actors, about any program you choose - up to 3 days in advance. The guide allows you to search for programs by theme (sports, movies, drama, children's, etc.) or title. You can browse at your own speed and never have to wait!
HOW IS DIGITAL CABLE BETTER THAN OTHER SERVICES?
Whilst almost all platforms will provide similar TV services, the differentiator is our capacity to be able to provide 2 way interactive services as also 1000+ services which can be a mix of TV channels in SD or HD, Video On Demand, Games and other interactive applications. The power of Digital Cable will be more noticed once the Govt..s planned phase out of analog cable commences. Our Digital Cable service offers you sharper, brighter digital pictures and clearer, stereophonic sound, dozens more channels and an advanced Electronic Programming Guide. In addition, we provide dependable, on-time, guaranteed customer service from our local area office or even through your neighbourhood cable operator.
DOES HATHWAY ALSO PROVIDE INTERNET SERVICES THROUGH TV?
Hathway has not introduced Internet services through its Set Top Box. But we provide Internet services on the same cable TV infrastructure. Please refer to the ISP section on the website.
WHAT IS THE WARRANTY ON THE STB ?
12 months.
WHERE CAN I PURCHASE A NEW REMOTE CONTROL DEVICE?
Additional remote control devices will be available at the local Hathway office or through your Local Cable Operator. Kindly refer to the Helpline nos. on your STB or refer to the Contacts section. We can provide a Universal Remote through which you can control your STB and TV from a single device.
I HAVE MISPLACED/LOST THE VIEWING CARD ? WHAT SHOULD I DO?
Get in touch with your local Hathway office/Local cable operator and they will swap or replace the same. Charges of Rs.400/- + Service Tax will be levied for the same.
WHAT SHOULD I DO IF IS RELOCATE TO A NEW HOUSE?
Get in touch with your local Hathway office/Local cable operator and inform them of your new location. They will revert on the feasibility and transfer the STB to your new location provided all dues are cleared. If the feasibility is negative, you will have to go in for a new service provider, whichever is available in that area. If the STB has been availed on rental basis, the refund will be processed upon surrendering the same.
What is Account No ?
Account Number is the unique identification number assigned to every customer in Hathway and this should be handy, when you interact with Hathway service executive.
What is the Tariff Plan ?
Tariff plan is plan which the subscriber has opted for and which determines the Speed , FUP and the subscription charges to be paid by the customer for a given pre-determined period.
What is the Fair Usage Policy (FUP) ?
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.
What happens in Fair Usage Policy ?
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
What would happen with the speed of service after I reach the FUP ?
On reaching the fair usage level, the plan speed would be optimized to Post FUP speed mentioned above in the table, for the rest of the month/ billing cycle as applicable. Please note that the speeds would be upgraded to the normal speeds at the start of the next month /billing cycle as applicable. While the subscriber has always the choice of choosing a right plan basis their individual requirements which is available in our website www.hathway.com
Can I opt for a Top-up after I reach my FUP ?
We have a choice of Top up plans that are available basis individual requirements.
What is the impact of Fair Usage Policy on data transfer limits?
We assure you that the data transfer limits remain unlimited and there will be no change on the same.
Will I get a copy of my bill / statement ?
How do I get to know my usage ?
How do I make my payments to Hathway ?
We have a range of payment options to suit our customer needs. Simply click http://www.hathway.com/Broadband/BroadbandPaymentOptions
  1. Online Payment: Make an online payment by simply clicking http://payonline.hathway.com/HathwayPG/QuickBill/QuickBill.html
  2. Collection box: Deposit the cheque at your nearest Hathway Drop box / Relationship centres between 10am- 6pm between Monday to Friday. For the list of locations simple click http://www.hathway.com/Broadband/BroadbandPaymentOptions
  3. Payment pick-up at door step: You could make the request by clicking on "Cheque Pick up" at http://www.hathway.com/Broadband/BroadbandPaymentOptions. Alternatively, you can send an SMS by typing ISP_Renew Acc No to 575759. We shall send a collection executive to collect the payment. A charge of Rs.100 + taxes will be levied for the pick-up.
After payment, would my account get activated instantly ?
If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.
Is there a warranty on Hardware?
The warranty on Hardware, in case of outright purchase, is 1 year from the date of installation. An AMC (Annual Maintenance Contract) is currently available for devices after warranty period. Please feel free to call us at our helpdesk at the end of one year. Customers opting for installment purchase of modem are hereby informed that their warranty commences from the day the modem gets installed at their premises.
Things to note
All customers are requested to disconnect the LAN cable from their PCs while not in use especially during rains & lightning since it is possible that some damage may be caused to the hardware. The customer would be liable to repair the damages caused to their PCs on their own due to any such natural calamities. For shifting of existing connection please inform in writing 15 days in advance. (conditions apply)