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Appellate Authority

If you are still not satisfied with the decision/response of “Nodal Officer”. You may appeal before the Appellate Authority during working hours 9.30 am to 5.30 pm, Monday to Friday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.

The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-

Procedure for making appeals before the Appellate Authority

Appeal must be in the format prescribed in the regulation (in duplicate) - (for format click here) Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer. All appeals are generally disposed of within 3 Months from the date of filing of appeal. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal/direct complaint shall be entertained.

For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

Note: Please allow 15 days for our Appellate Authority to provide you a solution

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Appeal to Appellate Authority

(See regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007)

Appeal under regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 to the appellate authority appointed by

If you are still not satisfied with the decision/response of Nodal Officer. You may appeal before the Appellate Authority during working hours 9.30 am to 6.30 pm, Monday to Friday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained

Appellant Details :
Appeal is filled for :
Complaint Details :

The docket number allotted by the Call Center at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging the complaint with the call center.

The unique complaint number communication by the Nodal officer under clause (c) of regulation 8, and date of lodging the complaint with the Nodal Officer.

Date of decision of the Nodal Officer and decision intimated by the Nodal Officer under clause (d) of regulation 8, if any.

Statement of Facts relating to grievance or appeal: (attach separate sheet signed by Appellant if required)

Grounds of Appeal: A full description of the matter, which is the cause of the grievance, including copies of any relevant and supporting documents, if any, and the relief claimed in Appeal (attach separate sheet signed by Appellant if required)

A statement to the effect that same subject matter or issue, for which an appeal has been filled under these regulations, is not covered in any proceeding before any court or tribunal or under the Consumer Protection Act, 1986 (68 of 1986) or any other law for the time being in force.

Details of any other relevant material or document.

Whether the Appellant requests to grant him exemption from appearing in person and decide the appeal on the basis of information, document or record filled by him.

Note:-

1. The Form of appeal, grounds of appeal and the form of verification appended shall be signed by the appellant.

2. The appellant shall submit in duplicate the appeal in this form.